About VIIVAA

VIIVAA is a health and wellness platform that provides users with tools for nutrition tracking, habit building, meal planning, symptom monitoring, AI-generated health reports, and community features. VIIVAA is operated by VIIVAA Inc. and is accessible via the VIIVAA mobile application and website at viivaa.app.

VIIVAA is available in English, Portuguese, and Spanish and serves users across multiple countries including but not limited to the United States, Canada, Brazil, Portugal, Mexico, Colombia, and Argentina.

Eligibility

To use VIIVAA, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the service under applicable laws in your jurisdiction

By creating an account, you represent and warrant that you meet all eligibility requirements. VIIVAA reserves the right to terminate accounts that do not meet these requirements.

Account Registration

To access VIIVAA features, you must create an account by providing accurate and complete information including your name, email address, and payment details where applicable.

Your Responsibilities

You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activity that occurs under your account
You must notify us immediately at support@viivaa.app if you suspect unauthorized access to your account
You may not share your account with others or create multiple accounts

VIIVAA reserves the right to suspend or terminate accounts that violate these terms or that are found to contain false or misleading information.

Subscriptions & Billing

Access to VIIVAA premium features requires a paid subscription. By subscribing, you agree to our pricing, billing terms, and the conditions outlined below. Full details are provided in our Cancellation and Refund Policy available at viivaa.app/cancellation-policy.

Available Plans

Annual Plan: $47/month billed monthly for a minimum 12-month commitment period. After 12 payments are completed, the subscription continues month-to-month at the same rate with no further commitment
Quarterly Plan: $57/month billed every 3 months. No long-term commitment. Cancel anytime before the next billing date
Monthly Plan: $67/month billed every 30 days. No long-term commitment. Cancel anytime before the next billing date

Annual Plan Commitment

By selecting the Annual Plan, you explicitly acknowledge and agree that you are entering into a 12-month minimum commitment. You will be charged $47 each month for 12 consecutive months regardless of usage. Cancellation requests submitted before the 12-month commitment is fulfilled do not waive your obligation to complete remaining payments.

At the time of checkout, you will be required to confirm this commitment by ticking an acknowledgment checkbox before your payment is processed. This confirmation is stored as part of your transaction record.

Automatic Renewal

All plans renew automatically at the end of each billing cycle. You authorize VIIVAA to charge your payment method on file for each renewal. A payment confirmation receipt will be sent to your registered email address after each successful charge.

Free Trial

New users are eligible for one 14-day free trial. A valid payment method is required. If you do not cancel before the trial ends, your selected plan will activate and your payment method will be charged. Free trials are non-transferable and cannot be combined with other offers.

Health Disclaimer

VIIVAA is a wellness and lifestyle tracking tool. It is not a medical device, and it does not provide medical advice, diagnosis, or treatment.

Important Notices

The information, reports, and content generated by VIIVAA — including AI-generated reports — are for informational and personal tracking purposes only
VIIVAA content is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider
Always consult your physician or other qualified health professional before making changes to your diet, exercise routine, medication, or health management practices
If you are experiencing a medical emergency, call your local emergency services immediately
VIIVAA does not guarantee any specific health outcomes or results

Reports generated within VIIVAA, including GLP-1 symptom tracking reports, are designed to help you organize and present your personal health data to healthcare providers. These reports are not medical records and should not be used as a substitute for professional clinical assessment.

GLP-1 Tracking Features

VIIVAA includes specialized tracking features for users who are prescribed GLP-1 medications. These features are designed to help users monitor symptoms, side effects, weight changes, and other personal health data that may be useful to share with their prescribing physician.

GLP-1 tracking features are for personal data organization purposes only
VIIVAA is not affiliated with any pharmaceutical company or GLP-1 medication manufacturer
Use of these features does not constitute medical supervision or endorsement of any medication
Always follow your physician's guidance regarding your GLP-1 prescription and dosage

User Content & Data

Your Data

You retain ownership of all personal health data, journal entries, meal logs, and other content you input into VIIVAA. By using VIIVAA, you grant us a limited, non-exclusive license to process and store your data for the purpose of providing the service.

How We Use Your Data

To provide, personalize, and improve the VIIVAA platform
To generate AI-powered reports and recommendations based on your inputs
To send you service-related communications including receipts and account notifications
To comply with legal obligations

We do not sell your personal health data to third parties. For full details on how we collect, use, and protect your data, please review our Privacy Policy at viivaa.app/privacy-policy.

Data Retention

Your account data is retained for 90 days after subscription cancellation or expiration, after which it may be permanently deleted. You may request deletion of your data at any time by contacting support@viivaa.app.

Acceptable Use

You agree to use VIIVAA only for lawful purposes and in accordance with these Terms. You must not:

Use the platform in any way that violates applicable local, national, or international laws or regulations
Attempt to gain unauthorized access to any part of the platform or its related systems
Upload or transmit any harmful, offensive, or misleading content
Use automated tools, bots, or scrapers to access or extract data from VIIVAA
Reverse engineer, decompile, or attempt to extract the source code of the VIIVAA application
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Use VIIVAA to promote or distribute unsolicited commercial communications

VIIVAA reserves the right to suspend or permanently terminate any account found to be in violation of these acceptable use terms, without prior notice and without refund.

Intellectual Property

All content, features, branding, logos, design elements, AI models, and technology within the VIIVAA platform are the exclusive intellectual property of VIIVAA Inc. and are protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, or create derivative works from any VIIVAA content without express written permission
The VIIVAA name, logo, and brand identity may not be used in any context without prior written authorization
User-generated content shared publicly within VIIVAA features grants VIIVAA a non-exclusive license to display such content within the platform

Third-Party Services

VIIVAA integrates with third-party services including but not limited to Stripe for payment processing. Your use of these third-party services is governed by their respective terms of service and privacy policies. VIIVAA is not responsible for the practices or content of any third-party services.

Stripe Terms of Service: stripe.com/legal
Apple App Store Terms: apple.com/legal/internet-services/itunes
Google Play Terms: play.google.com/about/play-terms

Limitation of Liability

To the fullest extent permitted by applicable law, VIIVAA Inc., its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform.

VIIVAA's total liability to you for any claim arising out of or related to these Terms or your use of the platform shall not exceed the total amount paid by you to VIIVAA in the three months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, VIIVAA's liability is limited to the greatest extent permitted by law.

Disclaimer of Warranties

VIIVAA is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

VIIVAA does not warrant that the platform will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy, completeness, or usefulness of any information provided through the platform.

Indemnification

You agree to indemnify, defend, and hold harmless VIIVAA Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the platform, your violation of these Terms, or your violation of any rights of another person or entity.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. For users in the United States and Canada, disputes shall be resolved under the laws of the jurisdiction in which the user resides. For Brazilian users, disputes shall be governed by Brazilian law and subject to the jurisdiction of Brazilian courts.

We encourage you to contact us first at support@viivaa.app to resolve any disputes informally before pursuing formal legal action. Most concerns can be addressed quickly and directly.

Changes to These Terms

VIIVAA reserves the right to update or modify these Terms of Service at any time. We will notify users of material changes via email at least 14 days before the changes take effect. The updated Terms will be posted at viivaa.app/terms with a revised effective date.

Your continued use of VIIVAA after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cancel your subscription and stop using the platform.

Termination

VIIVAA reserves the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine in our sole discretion violates these Terms, is harmful to other users, or is otherwise damaging to VIIVAA or third parties.

You may terminate your account at any time by cancelling your subscription and contacting support@viivaa.app to request account deletion. Termination does not entitle you to a refund of any fees already paid.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

VIIVAA Support

Email: support@viivaa.app
Website: viivaa.app
Response time: Within 1 business day